Dear Dean Health Plan Members,
Throughout the years
our main goal has
always been to make
sure you are satisfied
with the quality of health
care coverage you
receive from Dean
Health Plan (DHP). To
measure that goal and to
identify areas of
improvement, we
annually solicit your
feedback through the
Consumer Assessment of
Healthcare Providers and
Systems (CAHPS®) survey
results. The questionnaires are
distributed randomly via mail or
phone by a third party and request
that members score DHP on various
measures, including network doctors
and specialists, getting needed care,
quality of care and claims processing.
High Ratings from Members
We recently received the 2009 CAHPS® survey results and I am thrilled to share with you that we saw our overall results improve from 2008. DHP improved in all four areas: overall health plan, overall health care, personal doctor and specialist care.DHP also administers the Healthcare Effectiveness Data and Information Set (HEDIS®) annually. HEDIS® is a collection of quality measures that evaluate clinical care and services delivered to you, our members. It covers several aspects of healthcare, including preventive care, chronic illness treatment and access to care. This year, DHP maintained improvements made last year in areas such as well care received by children and adolescents, follow-up care for attention-deficit/hyperactivity disorder (ADHD) medications and antidepressant medication management.
Goals for 2010
We take the results of these surveys seriously and use the results to set goals and standards for the upcoming year. After reviewing this year’s results, areas we would like to see improve in 2010 are mental health follow-up care and timeliness of prenatal and post-partum visits. DHP is committed to providing our members with the highest quality of care, and as always, we’ll strive to enhance these and all other aspects of your health care coverage.Beginning early next year, we will again administer the CAHPS survey. If you receive a survey or a telephone call, I urge you to take a moment of your time to help us better understand how we can serve you. I encourage you to share with me your thoughts and feedback throughout the year. You can call me at 800-336-3302, send me a letter or e-mail me at dhp.ceo@deancare.com.
Sincerely,
Robert L. Palmer, P.Eng.
Chief Executive Officer
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