Get the Health Care Coverage Your College Student Needs

If you have children who attend college out of the Dean Health Plan (DHP) service-area, it is important that they receive the health care coverage they need, when they need it. Before your college student leaves the area, review these simple steps for hassle-free health care while away at school or out of the DHP coverage area.

What to do when your student needs health care out-of-area

• Pick a primary care physician. Establish a primary care physician (PCP) within the Dean Health Plan (DHP) provider network before your child leaves for school. PCPs will help guide follow-up care or referrals for out-of-area care, when needed.
• Carry ID card. Make sure your college student has a DHP ID card that he or she carries at all times to show out-of-area providers when he or she needs urgent or emergency care.
• Think ahead. Schedule routine exams or non-urgent procedures with network providers while students are home during school breaks.
• Urgent vs. emergency. Help your child understand the difference between urgent or emergency care before he or she leaves for school. Both urgent care and emergency care are covered under your plan while your student is out of the area; however, you are still responsible for policy co-payments, co-insurance and deductibles, and are subject to the maximum allowable fees. If there is doubt about whether immediate medical attention is needed, your student can call Dean On Call, DHP’s 24-hour nurse advice line at 800-57-NURSE (800-576-8773).
• Call us. Call DHP Customer Service at 800-279-1301 within the next business day after your student visits an out-of-area provider for urgent or emergency care.
• Schedule follow-ups. Follow-up appointments to an urgent care or emergency care visit should be scheduled with a DHP provider to be eligible for coverage under your plan.

Please call DHP Customer Service at 800-279-1301 if you have further questions about your coverage or referrals to out-of-area doctors.

Back to Top