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• Previous Issues

Feature Articles

• As Seen on TV:
  Do Shake Weights and
  Other Gadgets Work?
• How to Survive
  Spring Allergy Season
• Your Aching Back

DHP Updates

• Message from Our CEO
• News From Dean Health Plan
• Tips for Healthy Travel
• The Value of Palliative Care and Advance Directives
• Receive the Care You Need, When You Need It
• Comprehensive Help for Neonatal Intensive Care Patients
• Questions and Answers: Prenatal Care for You and Your Baby
• Fibromyalgia:
  When Pain Takes Over
• Eat Heart-Smart
  When Dining Out
• You Can Eat Right
  While Spending Less
• Stuffed Cabbage Soup
• The No-Excuse
  30-Minute Workout
• Looking for the Most Up-to-Date Provider and Prescription Information?
• Who Do You Call First
  When You Need Care?
• Eat Smart for School Smarts
• Greater Fish Intake May
  Lower Risk for Diabetes
• Turn Off the TV
  to Live Longer

News From Dean Health Plan

Dean On Call: Your Health Questions Answered

Dean On Call* is a free telephone service that’s available to members 24 hours a day, 365 days a year. If you’re not sure if you need to see a doctor or you have a pressing health question, Dean On Call can help.

After asking a series of questions, a registered nurse will help you make an informed decision about your health concern. To provide you with the best options for care, Dean On Call nurses rely on guidelines developed by physicians and nurses. The Dean On Call nurses are continually supplied with the most current medical information, allowing them to ask the right questions and quickly provide the most appropriate care options. This will help you decide whether to call your doctor, follow self-care instructions, or be seen in an urgent care center or the emergency room.

Dean On Call nurses follow the same state and federal HIPAA privacy guidelines that your doctor is required to follow. Any information you share with Dean On Call is confidential. Take advantage of Dean On Call by calling 800-57-NURSE (800-576-8773).

*Due to licensing regulations, Dean On Call’s triage services are only available to residents of Wisconsin.

New Hours for Two Urgent Care Locations

Two Dean Clinic Urgent Care locations — Dean Clinic-West and Dean Clinic-East — have changed their hours of operation.

Dean Clinic-East
1821 S. Stoughton Road
Madison, WI 53716

Dean Clinic-West
752 N. High Point Road
Madison, WI 53717

Monday – Friday: 7 a.m . to 8 p.m.
Saturday, Sunday: 8 a .m. to 5 p.m.
Weekday Holidays: 7 a.m . to 4 p.m.
Weekend Holidays: 8 a.m . to 5 p.m.

Unless it's an emergency, when you need care, call your primary care physician first. See page 15 to learn more. Urgent Care locations provide care for non-life-threatening injuries and illnesses that still require urgent medical attention. No appointment is necessary. To reach Urgent Care, call 608-250-1525. For more information, including photos, maps, and driving directions, visit deancare.com/urgentcare.

Customer Care Is Here to Help

Dean Health Plan's Customer Care Specialists are ready to answer your questions and address any concerns you may have about your plan benefits.

Our goal is to eliminate confusion and help you remain a happy, healthy, and satisfied member.

Go Online:

Submit a question online at deancare.com/contact-us.

Call Us:

800-279-1301
TTY: 877-733-6456
Monday through Thursday
7:30 a.m. to 5 p.m.
Friday 8 a.m. to 4:30 p.m.

Visit Us:

1277 Deming Way
Madison, WI 53717
between the hours of
8 a.m. and 4:30 p.m.
Monday through Friday

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