Dear Dean Health Plan Members,
Readers of Notables know that member
service and satisfaction are the
primary goals of Dean Health Plan
(DHP). Our mission is to not only
meet but exceed your expectations. In
fact, every employee at DHP is evaluated
on his or her ability to achieve
above and beyond what you expect
— because it’s what we do, not what
we say, that makes a difference.
Listening to You
Last February, many of you participated in our annual member satisfaction survey. This survey is a critical part of ensuring that we provide the tools you need to manage your family’s healthcare. This survey also determines DHP’s accreditation status with the National Committee on Quality Assurance (NCQA). We’re currently serving our eighth consecutive year of “Excellent” status — the highest accreditation awarded. Results from the latest survey are still being tabulated, and I will share some key findings with you in future issues. Thank you for your participation and feedback. Your input helps DHP serve you better.Our Commitment to Satisfaction
As DHP membership continues to grow, so do your needs and desires for managing healthcare benefits. Members like you tell us they’re not only looking for health and wellness programs, but they also need tools to quickly and easily manage claims, understand paperwork, receive reimbursements or simply get their questions answered. Programs and services such as DeanConnect, MyChart, Customer Care Navigation Service and Referral Advocates are all part of an integrated system to help you manage your healthcare needs.DHP’s latest effort focused on helping you better manage your healthcare is the construction of a new customer service and call center. This new facility will employ more customer service representatives armed with the latest technology to quickly and effectively manage your account, review your claims and answer your questions — all while continuing to maintain the administrative efficiencies that help keep your healthcare costs in check.
I appreciate knowing what you
think about our customer service
initiatives and ability to help you
manage your healthcare. Feel free to
call our Customer Service Department
with your questions or comments.
You may also contact me by leaving a
voicemail message at
Sincerely,
Robert L. Palmer, P.Eng.
Chief Executive Officer
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