Dear Dean Health Plan Members,

Looking ahead to 2009, Dean Health Plan (DHP) remains committed to providing you with exceptional service. DHP has been a leading healthcare organization for a quarter of a century while keeping our administrative costs low. This means that our company runs efficiently, and we can pass the savings on to you. As we celebrate our 25th anniversary, we are proud of our staff, and we continue to look for ways to improve.

Thank You for Your Input!

In 2008 our overall Consumer Assessment of Health Plan Survey (CAHPS) results improved. Our efforts to improve member satisfaction and overall member care are reflected in the 2008 results. We are happy to report that DHP is rated highest in the areas of Getting Needed Care and Overall Rating of Personal Doctor. The most significant result of this year’s CAHPS survey is that DHP’s Patient Satisfaction rating increased from 2007, and we currently rank number one in Overall Rating of Healthcare.

New Surveys for 2009

In early 2009, we will conduct the annual CAHPS survey again, including follow-up phone calls to some members. If you receive a survey or call, we appreciate you taking a moment to give us your feedback. This information is valuable, and we thank you for your time and support.

WIN with a Healthy Lifestyle

As the new year approaches, we’d like to remind you about DHP’s Wellness Incentives Now (WIN) program. WIN offers cash-back incentives for a variety of health-related expenses. From complimentary acupuncture and massage therapy to health club memberships, weight management programs and martial arts classes, the WIN program promotes many healthy activities. We encourage you to take advantage of this program to improve the health and wellness of you and your family. For more information on WIN, visit www.deancare.com/win.

As always, I welcome your comments and questions and encourage you to call me at 800-336-3302 or e-mail me at dhp.ceo@deancare.com. Your comments will be shared to help us move toward our goal of exceptional member satisfaction.

Sincerely,

Robert L. Palmer, P.Eng.
Chief Executive Officer

Back to Top