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December 21, 2009
Dear Dean Health Plan Members,
 We are all well aware
of the National Health
Insurance Reform
debate and believe that it will
result in change. Whether that
change will be good or bad
for the consumer, remains to
be seen. However, I believe
there is an important part of
the discussion on insurance
reform which is the core of
what great health insurance
must be all about - affordability
and sustainability. So
while I may not be sure of
what's to come, I can promise
you that as a Dean Health Plan (DHP)
member, it will always be our priority to
provide you with value-driven, comprehensive
health care coverage options.
Outstanding Care and Coverage
With that said, we are fortunate to
live in an area with outstanding health
care and insurance coverage. Recently
I did an interview with Managed
Healthcare Executive, where I spoke
about just that - the outstanding
level of care available to residents of
south-central Wisconsin. (Read the
complete article in Managed
Healthcare Executive at:
managedhealthcareexecutive.modernmedicine.com.) We are
incredibly privileged to be able to
state this as fact because it's not true
everywhere. It is important to point out
that not all insurance plans available to
you are created equal. That's where
DHP shines. DHP is 100 percent
provider-owned and features an
extensive network of engaged partners.
This helps us focus on managed care
that encourages all providers to
efficiently provide the most effective
patient care with emphasis on
preventive care and management
of chronic disease. And that is the kind
of health care we all deserve.
Assessing Our Progress
One way we measure our progress
and evaluate needed changes is
through the Consumer Assessment
of Healthcare Providers and Systems
(CAHPS) survey results. As a Dean
Health Plan member, you may be
asked to participate in this survey
which is conducted by an
independent organization selected
by the National Committee For
Quality Assurance. If so, I encourage
you to take some time to provide us
with your feedback so that we can
better serve you. You can also contact
me directly at 800-336-3302 or via
email at dhp.ceo@deancare.com.
I know 2009 has brought hardships
to many of our members, and it is
my hope that 2010 will bring about
positive change for each of you.
Sincerely,
Robert L. Palmer, P.Eng.
Chief Executive Officer
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