BlueCare Members:

Important plan information available online

Health Options Inc., is committed to treating you in a manner that respects your right to participate fully in your medical care. One of the ways we do this is by providing information to help you make informed decisions, allowing you to fully take advantage of your medical benefits. To find additional information on the topics below click here.

• Utilization Management Requirements, including how to reach the UM staff
• Case Management Process, Eligibility and How to Make a Referral
• Disease Management Programs, Eligibility and How to Make a Referral
• Preventive Medical and Behavioral Health Information
• Descriptions of the Quality Improvement Programs, Initiatives and Progress Toward Goals
• Appointment Access Standards
• Results of Member Satisfaction Surveys and Programs for Improvement
• Members’ Rights and Responsibilities
• Where to Obtain Detailed Information About How to Use Your Benefit Plan
• How BCBSF Protects Your Privacy
• Appeal and Grievance Information, including the right to an external review

If you have additional questions, please call the number on your ID card between 8 a.m. and 9 p.m., seven days a week. TTY/TDD users call Florida Relay at 711.